英语投诉信回复格式

投诉信&回复信投诉信写作基本套路： Dear 首段：表明写作意图以及与收信人的相关性； 中间段：写明原因，提出具体方案，并且希望得到解决； 结尾段：希望得到回复，并且表示感谢 投诉信写作模板： Dear Sir or Madam: I am very happy that „„, but it is a pity to inform you that„„Generally speaking/I must explain the main reason for my disappointment. Firstly„„. Secondly,„„. Last but not least,„„These problems have affected my normal life, to remedy this situation/address these problems, I suggest making the following changes. Before I take any further actions, I do hope you will take this matter into consideration seriously. I am looking forward to hearing from you soon. Yours sincerely, Li Ming 投诉信写作可用句型： ※ We would like to draw your attention to something you have obviously failed to notice. ※ There are some problems with „that I wish to bring to attention. ※ I am writing to express my concern/dissatisfaction/disappointment about ※ To remedy/rectify the matter/situation, I suggest making the following changes. ※ To improve the situation/solve the problem, it is advisable for you to take the following measures.※ I hope that it will review its management system, with the view to providing better service to the public. 模拟题1： Directions: You bought a digital camera in a store last week, and you have found that there is something wrong with it. Write a letter to the store manager to explain the problem, express your complaints and suggest a solution. You should write about 100 words on ANSWER SHEET 2. Do not sign your own name at the end of the letter. Use “Li Ming” instead. Do not write the address. Sample： Dear Manager, I am writing to express my disappointment about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for only two hours. These problems have affected my normal life. Therefore, I wish to exchange it for another camera or declare a refund. Before I take any further actions, I do hope you will take this matter into consideration seriously. I am looking forward to hearing from you soon. Yours sincerely, Li Ming