意思:MOS是英文“mean opinion score”的缩写,意为“平均意见得分”,是一种用来衡量人们对某一事物的满意程度的指标。
怎么读:[mɛn əˈpɪnjən skɔr]
用法:MOS通常用于评估人们对产品、服务或者体验的满意程度。它可以通过调查问卷、用户反馈等方式收集数据,然后计算出一个平均得分来表示整体满意度。
例句1:Our new product has received an MOS of 4.5 out of 5, which shows that our customers are highly satisfied with it.(我们的新产品获得了4.5分的MOS,这表明我们的客户对它非常满意。)
例句2:The MOS for the customer service department has improved significantly since we implemented the new training program.(自从我们实施了新的培训计划后,客户服务部门的MOS有了显著提高。)
例句3:The company's overall MOS has decreased due to the recent product recall.(由于最近产品召回,公司整体的MOS有所下降。)
例句4:According to the latest survey, the MOS for our website's user interface is only 2.8, which means we need to make some improvements.(根据最新调查,我们网站用户界面的MOS只有2.8,这意味着我们需要做一些改进。)
例句5:The MOS for the hotel's breakfast buffet was 4.6, indicating that the guests were very satisfied with the food and service.(酒店早餐自助餐的MOS为4.6,表明客人对食物和服务非常满意。)
同义词及用法:MOS的同义词包括“customer satisfaction score”、“satisfaction rating”、“approval rating”等,它们都是用来衡量人们对某一事物满意程度的指标。
编辑总结:作为一种重要的评估指标,MOS可以帮助企业了解顾客对产品、服务或者体验的真实感受,从而改进和优化自身。因此,收集和分析MOS数据对于企业来说至关重要。